国际商务英语函电lesson.ppt

Lesson 30 Lodging a claim for damaged goods,Text,Exs.,回首页,“Prince”-300kg of Black TeaThe above shipment is covered by Bill of Lading No.10632 issued by your company.Upon being taken delivery,the goods were found to have been seriously damp and turned bad.According to the survey by the China Commodity Inspection Bureau,the reason why the tea has been damp is that the packing material was improper.As the tea is no longer fit for people drinking,we must ask that you compensate us for the loss.We are holding the goods at your disposal and look forward to your prompt reply.,Text study,Upon being taken delivery,upon doing sth.就在做了某事后 upon opening the case 在打开箱子时 upon checking the goods 就在检查货物后-Upon opening the case,we found that the china was broken.当我们打开箱子时，发现陶瓷已经破碎。,damp,n./v.潮湿；潮湿的 He put the quilts in the sun to get the damp out.他把被子晾在太阳下以去潮气。The damp wood cant be fired.潮湿的木头点不着火。,survey,n./v.调查；鉴定 He surveyed recent developments in economic.他调查了近期的经济发展情况。Please send us the products survey report.请把产品鉴定书寄给我们,hold the goods,at ones disposal 由某人处理/支配 hold/put sth at ones disposal 把某物交由某人处理/支配-We hold the goods at your disposal.我们把货物交给你方处理。我们把赔偿之事交由保险公司处理。-We hold the compensation at insurance companys disposal.,1,2,3,4,5,C,C,D,A,B,Exercise I,1,2,3,4,5,in,under,of,Upon,to,6,7,8,9,10,at,In,of,to,for,Exercise II,1,2,3,4,5,D,E,B,C,A,Exercise III,Dear Sirs,We have received your letter,claiming for the damped tea shipped per S.S Prince.We immediately looked into the matter and found that it was our fault.Therefore,we enclose our check for US$200 in compensation for your total loss.Please acknowledge receipt at your convenience.We apologize for the trouble caused to you and would like to assure you that all possible steps will be taken by us to avoid any recurrence of similar nature in our future dealings with you.Yours faithfully,Exercise IV,